Yesterday, UKFast visited Salford University to talk to graduates about job opportunities in the North West. The session came at the end of a five day workshop about employability. With our overview of the business scene we were asked to present to the students about finding your perfect employer, approaching them, preparing for interview and [...]

Proving that silver surfers are not necessarily inhibited by technology if the content is attractive enough, those aged over 50 now account for more 31 per cent of the total people online. As grandparents join social media sites as a new way to connect with their family and friends, the presence of over 50s online [...]

Since last commenting on the fun and friendly atmosphere in the UKFast offices we have had in-house fancy dress themes of Hawaiian tropics, pyjama parties and St George’s Day (which included some rather fearsome dragons). The team has also been working hard to maintain the upbeat mood outside of our Manchester office as well, visiting [...]

As the nation takes to the polls for the closest election in a generation, the true winner of the first digital election has already been identified as social media. Following its influential role in Barack Obama’s 2008 US election campaign, the key party leaders have all identified Facebook, Twitter and YouTube as ways to engage [...]

In a customer service or sales environment how do you achieve a call pick-up time of 0.43 seconds? Or a ticket resolution time of 8 minutes 26 seconds? Or an award for Best Customer Service within your sector? UKFast is working hard to find the answer to this and currently our customer satisfaction rate is [...]

What do the following things have in common? Ski trip to Richard Branson’s Lodge in Verbier Ted Baker Suit X-Box Selfridges Vouchers iPod Touch You wouldn’t be mistaken in thinking that these are the items on the credit card bill of your average millionaire. In fact, what all of these things have in common is [...]

Team-building is a widely used term in business referring to activities that improve team performance. There are companies dedicated to providing Team Building sessions, days and breaks which promise to ‘improve company performance’ and ‘tackle workplace issues.’ One question springs to mind: why would businesses want to place the responsibility of building their teams with [...]

The term induction in the sense of joining a new company literally means formally admitting a person to membership or office. This term seems unexciting and unrepresentative of what the process should be. Think about what starting in a new job should mean – anticipation, hope and renewed vigour to face the tasks ahead. In [...]

When you walk into a job interview and all around you is the overwhelming sense that people in the workplace are having fun, it makes you want the job even more. Similarly when you and your colleagues are having sandwiches and tea at the top of Mount Snowdon after climbing it in driving rain, it [...]

How considering risk in information security should not be feared but embraced as a methodolgy to ensure confidence, innovation and development for both employees and customers.
The importance of embracing risk in our activities.
Assessing risk.
Controlling risk.